1. Parties
These Terms of Service form an agreement between Rocket Incentive Pvt Ltd (“Rocket Incentive”, “we”) and the organization on whose behalf you access Starship (“you”, “Client”). For production enterprise clients, a signed Master Services Agreement (MSA) supersedes these terms where inconsistent.
2. The service
Starship is a managed platform for gift-card and voucher commerce, accessible via branded web portals and a REST API. Features include inventory management, order fulfillment, wallet and settlement, vendor integrations, and reconciliation. Available features are described on the product home page and documented in the API reference.
3. Accounts & credentials
- You must keep credentials (API keys, webhook secrets, user passwords) confidential
- You are responsible for all activity under your accounts and keys
- Notify us without undue delay at hello@rocketincentive.com if you suspect compromise
- We may rotate or revoke credentials if abuse is detected
4. Acceptable use
You agree not to:
- Attempt to allocate vouchers you are not entitled to, or to double-spend through race conditions
- Reverse-engineer, scrape, or attempt to bypass authentication, rate limits, or IP allowlists
- Use the platform for fraudulent transactions, money laundering, or sanctioned-party trade
- Upload or transmit malware, illegal content, or data for which you lack lawful authority
- Resell API access or sublicense platform features without a written agreement
5. Fees & settlement
Commercial terms — platform fees, per-transaction charges, settlement currencies and schedules, FX handling — are set out in your MSA or order form. Invoices are due within 30 days of issue unless otherwise agreed.
6. Service levels
We target 99.9%+ monthly availability for the REST API and web portals, measured at the application layer. Planned maintenance is announced at least 48 hours in advance and scheduled outside peak commercial hours where reasonable. Live operational status is published at the status page.
7. Data protection
We process Client data in accordance with the Privacy Policy and applicable data-protection law. Each party is responsible for its own compliance with sector-specific regulations (e.g. payment card industry, anti-money-laundering).
8. Intellectual property
Rocket Incentive owns all right, title, and interest in the Starship platform, including source code, APIs, documentation, and brand marks. You receive a non-exclusive, non-transferable right to use the platform during the term of your agreement. You own your Client Data.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential losses. Rocket Incentive’s aggregate liability for any claim arising out of these Terms is capped at the fees you paid in the 12 months preceding the claim. Nothing limits liability for fraud, willful misconduct, or death/personal injury caused by negligence.
10. Termination
Either party may terminate for material breach not cured within 30 days of written notice. Upon termination you lose access to the platform; we will return or destroy your Client Data within 90 days unless legal retention requires otherwise.
11. Changes
We may update these Terms from time to time. Material changes will be announced on this page and notified to active Clients by email at least 30 days before taking effect.
12. Governing law
These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts at Bangalore, Karnataka, except where applicable law requires otherwise.
13. Contact
Rocket Incentive Pvt Ltd · hello@rocketincentive.com